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Showing posts with label Insurance. Show all posts
Showing posts with label Insurance. Show all posts

Wednesday, October 19, 2011

Can you trust your Doctor anymore?

I was reading over some blogs while I came across this one about the writer having a bad (well, really very bad) experience with her Doctor! She's written her heart out and I'm assuming she channeled most of her anger into the blog. However, she made one mistake! She forgot to look at the other side of the coin. I am trying to show a glimpse of that other side if possible in this post. Do both of us a favour and read her side of the story first to understand this post better. She writes at A-Musing.

Can you trust your Doctor anymore? I would think you don't have a choice. It's like politics. You have to vote for someone, so you do but you may not like the person you've voted for. Let me explain. If you can't trust your Doctor, you have but 2 options left. The Internet and God! Here's why the Doctor is a better bet.

The internet, although a vast whorehouse (yes this is intentional and not a typo for storehouse) of information, will only allow you to read what you want. Try it sometimes. If you have something, and are looking for the symptoms, you would tend to read more into what symptoms you have rather than analyse the whole situation. For eg, A fever can be almost anything, but it is most likely to be nothing. Start searching the internet for fever related diseases and the average hypochondriac (all of us are at some level) would probably end up thinking he/she has malaria, dengue, or Mediterranean Tick Fever!!

God, because, you would probably not realise God's helping you, until you're on your death bed and receive a miracle. Get real, no one attributes a cold going away to God being great! At that point, it's just something that would have happened anyway!

Coming back to the Doctor. There are some points I agree about. Specialities and Super Specialities are branching into areas as small as the pituitary gland (a couple of cms at best). How much would I need to study to know all I can about something as large as a pea! To this question, I have one standard answer! As much as you can! Medicine is not a static knowledge base where x and y always have definite values. There is no constant in medicine and no textbook that can highlight what each patient would go through during a particular illness. It's impossible. That's why its called a practice. The more we see, the more we know and I'll let you into a huge secret here....80% of our work is pure INSTINCT! We just know sometimes, that this fever is more than it appears, that this headache would be the last one of your life, that this little black spot on your toe is going to lead to an amputation of your foot, if you don't listen to the advise we give.

The grand old family physician works almost entirely on instinct because he know's your family, your background, what you are prone to getting and what you aren't. I agree with Purba, that this is a dying art, but it's more alive than you think. You're the one's that are killing it. Who runs to a pediatrician when your child has a cold. You think the G.P. can't handle that? What about when you have vertigo. This one's my favourite. Straight to the neurologist we go, when all it most likely is, is ear wax! Even then, we must see an ENT right? Hardly necessary. These super specialists are booming because you are feeding their fire. Post operative dressings can be done by any family physician, but patient's prefer going to the surgeon. He's a surgeon, for God's sakes. He can either operate or devote his time to simple dressings (of course complicated one's go to the surgeon, that's a given) . If you want him to remove time from his operating schedule and dress your wound, he is going to charge you for it. Then, don't wince about the costs!

Coming to the monetary aspect. We charge, overcharge and extort at times. Sure we do. We have homes to run, same as you. Are you telling me that the delicious bar of chocolate that you so relish, actually costs Rs. 30. I know for a fact, that the manufacturing costs, including wrapping, do not exceed Rs. 10 at best! You gladly pay for that don't you. Look at the fuel prices! Do you  think our government is losing money on petrol. Now, look at it this way. Out of the 10 years which we study to become specialists, we earn Rs. 0. However, during this time, we treat almost > 10000 patients (and this is a conservative average of 1000 patients a year, almost just 3 a day. I know OPD's that see 45 patients everyday) all for Rs. 0. When we finally get our degrees, after all the fees (of course there are free seats - these just cost Rs. 80,000 in a private college, a paid seat is about 200000), the exam fees (approx 50000 counting exams every year), the registration fees (about 10000), the travelling (because there are not enough medical colleges near home), we're almost 30 by now (assuming you finish school at 16, junior college at 18, MBBS at 23, Internship at 24, Post Grad by 28 and struggle for 2 years to get a hospital job / clinic if you have rich parents). After this, if I charge you Rs. 500 for a consultation (which is how much you would pay for a movie if it was a couple going) is that too much??

Let's take insurance. Most Doctor's hate insurance and insurance providers. You want to know why? Most patients claiming insurance request us to present inflated bills, hide previous illnesses, lie about the duration of the disease and more things I can't write about. They also expect the Doctor to help them out in whatever way possible to process their claim. When did we become insurance agents! The OPD insurance registration that Purba talks about is mostly in the big hospitals. You want to know why it's necessary. Some patients calmly walk away without paying many times. Who's the clinic/hospital supposed to catch then?

Investigations! This one can go on for another 200 pages. We prescribe them most often because we need them. Other times, it's because patients are ignorant regarding their health and don't maintain a yearly check on themselves. You want to prevent diseases but don't want to take the steps to prevent them. Studies in the US clearly state that half the number of colon cancers can be cured if detected early. The way to do this is yearly colonoscopies after a particular age. Would you do it? What would your reaction be if you were told you have a tumour? I'll tell you. You would say, but I feel perfectly fine! That's why we order tests! Sometimes, you feel nothing while a disease grows inside. On the other hand, I do agree, that most tests ordered today are over the top and unnecessary! This is a small group though.

Medications. I would love to send of some of my patients with just a simple Crocin. Maybe some warm salt water gargling. Would you be satisfied with that? I can guarantee that this is the correct modality of treatment for certain symptoms, but would you pay me for hearing this. Most patients are dissatisfied with the medication they receive as they expect more. I have actually had people walking into the clinic and demanding injections even when they are not required. What do I say to them? If I don't give it, someone else will and I lose my patient to another specialist!

It's a delicate balance between under doing and overdoing. Neither Purba nor I can decide which is right. It's up to you, the patients. Just leave with this thought though. Blood Pressure can change in minutes. If you have a high reading at a Doctor's clinic, most will tell you to get it checked again. Don't ignore them. At the same time, don't ask them whether they're sure you don't need an ECG / Echo. They will advise you for it if you do! Remember, we get sued for medical negligence if this happens. No one can sue the patient for not following instructions!

Tuesday, June 01, 2010

Grand Rounds Vol.6 No. 36 - Let the Lol's Begin!

I've had a rather interesting time compiling this post for this edition of Grand Rounds. I must say the motive for the theme being humour and laughter was purely selfish. This is the first time I am hosting here and I knew that if I had to keep up the good work of the previous hosts I would have to be totally involved with the selection process of so many many fantastic entries that this event brings on! The only way to screen them would be to enjoy reading every bit and what better way to do that than over a laugh.

So, in no particular order, here are this week's lol posts!


Every doctor would remember the first day in Medical school for various reasons. In my case it was finally wearing the crisp white apron and carrying around a stethoscope for all the world to see that I was a doctor. Fortunately, for me the first day back home wasn't complicated by a medical question like the one at John's Glass Hospital - The Magic Curtain. He bravely answered questions at home and got hands on into Medicine  early in his internship.


Insurance is more often than not thought of as a necessary evil. In a country like mine, where insurance is just starting to rear its ugly head, we are just about bracing ourselves for the impact it would create on Doctors. Unfortunately, InsureBlog has this burden of pointing out something that the doctor's should have noticed even with their eyes closed. Prompts me to say "What a bunch of arses" Avoid the NHS and travel abroad is my say on the matter!

A simple but sweet reminder -  Mother is always right! Grandmom's even more so. Clearly this ATS Speaker was given a mouthful before leaving home that morning when she went on to announce the simple golden rules to Care for ICU Patients Successfully. Grandma Protocols  almost makes me feel like employing it at my surgery!


Maybe we should all use the Grandma protocols to deal with difficult patients. On the other hand the list given here is almost always bound to take care of those particular cases where the patient is just not going to be happy no matter what. Dr. Woodward’s Checklist is the ultimate how to guide for dealing with difficult patients, be they yours or some other Physicians!


Everyone likes a good reception and waiting area. At ACP Internist, this adorable but albeit serious message of COPD grasping our lungs is nicely displayed over the Exhibit area with Exhibit Hall Silliness.

Doctors are shrewd aren't they! Here's a story about an Ob/Gyn who would be in a win win situation as regards the gender determination of an unborn child. Find out how he was always right in determining the gender with this maybe true, maybe not story at The Sterile Eye - Hedge your bets. Just to add, in India he would be arrested as it is illegal to determine the sex of the foetus due to the rise in female foeticide.


Laika has a wonderful story to tell regarding the perspective of little children towards doctors - even the one's that are PhD's. In this adorable post, the poor Doctor was reduced to a guinea pig's healer by his young daughter. A Strange Doctor Indeed.


Dr. Charles almost got me reliving my comic book days before I became a Doctor. The batman in each of us is so well described here that I feel it should figure in all medical schools and teachings as an inspiration to all medical  students ready to start of their lives as healers.


In India, the art of living is taking on big proportions. In this delightful video blog from Life in the Fast lane,  The Art of Sloughing, they highlight the plight of the poor ER doctor reporting to his attending. Also, check out the UCEM - Utopian College of Emergency for Medicine (yes that is not a typo) and the numerous link in there. All worth many clicks and laughs!


Inside Surgery - A medical information blog carried this rather strange piece of news read on the news wire posted by the FBI - Help wanted by plastic surgeons. I really want to know if this is really possible. Inside surgery also has many step by step procedures lined up - Anterior Cervical Fusion being one of them.

A late but brilliant post is this staunch Diabetic Mommy Kerri lists the things that make her a diabteic mommy with such humour that it is impossible not to leave this blog smiling! Her tag line for the blog reads 'Diabetes doesn't define me, but it helps explain me. She explains herself by that wonderful smiling photo in there. That according to me is the best way of tackling Diabetes. Smile!



Sticking with Diabetes, Diabetes Mine ( Read as Gold Mine for Diabetes) compiles this awesome list of glucose logging software for the mac even though she is now a self confessed PC person. Just a wealth of information here.

Just to end on a very funny note - this is something that happened very close to me. Its equivalent to the great Indian Rope Trick for Colds....

Hope you had a smiling time. I hope this edition was even close to expectations as I can barely claim to have matched the greats who have hosted before me. Meanwhile, keep a lookout for next weeks edition and happy blogging.

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